Macy Pamplin
Clinic Coordinator, BSc
Macy is the first point of contact at Harbourside. She helps new clients get started, keeps bookings running smoothly, and answers practical questions so therapists can focus on care.
About Macy
Macy holds a Bachelor of Science from the University of British Columbia and brings extensive experience in clinic operations and administration. With a knack for keeping teams running smoothly, she combines organization, efficiency and a thoughtful, people-first approach to everything she does.
When she's not keeping things running behind the scenes, you'll likely find Macy outdoors birdwatching, listening to music or exploring. She brings a little curiosity, calm and sunshine wherever she goes.
Contact Macy about
- Getting started and choosing a therapist
- Booking, rescheduling or cancelling an appointment
- Fees, payment and receipts for insurance
- Help with Jane, the online booking and video system
- Referrals from doctors, EAPs and other professionals
Best to go elsewhere for
- Questions about your treatment, which are best raised with your therapist in session
- Urgent support or a crisis, see below
If you need help right now
Email isn't monitored around the clock. If you're in crisis, call or text 9-8-8 any time, or call 9-1-1 or go to your nearest emergency department.
Ready to book? You can choose a time directly in Jane.
Meet the therapists at Harbourside
Every therapist at Harbourside works in specific areas. Choose what you'd like help with to see who fits, or ask Macy for help choosing.
Find a Therapist