Frequently Asked Questions

Start with what you're struggling with. Find a Therapist shows who at Harbourside works in each area, and you can book with any of them directly. Not sure where to begin? Send a message and Harbourside's clinic coordinator will help you choose.

1. Book your session online through Jane.
2. Complete your intake forms. They're sent to you automatically, based on what you're seeking support for.
3. Attend your first session, which includes an initial consultation or assessment as appropriate.
4. Therapy begins, shaped around your needs and goals.

No. You can book directly. Harbourside also welcomes referrals from physicians, employee assistance programs (EAPs), WorkSafeBC, ICBC, the Crime Victim Assistance Program (CVAP) and government agencies.

Adults, teens 14 and older, couples, and families with children 14 and older.

Under BC's Infants Act, a young person under 19 can consent to therapy on their own when their therapist confirms they understand it and it's in their best interest. Otherwise, a parent or guardian's consent is needed.

All sessions are virtual, by secure video or phone. You'll need a private space where you can talk freely, a phone or computer, and a stable internet connection for video.

Harbourside currently serves clients in British Columbia, with plans to expand across Canada.

Messages sent through the contact form are answered within two business days. They go to Harbourside's admin inbox, where they may be read by the administrative team, all of whom work under a confidentiality agreement. To book straight away, you can choose a time online through Jane.

• Individual therapy (60 minutes): $160
• OCD therapy and online sleep therapy (60 minutes): $175
• Relationship therapy for couples and families (60 minutes): $180
• Relationship therapy for couples and families (90 minutes): $190
• Group therapy (90 minutes): $70 per person

Fees are GST exempt. See Fees and Insurance for details.

Many extended health plans cover therapy with a Registered Clinical Counsellor, and every Harbourside therapist is an RCC. Coverage depends on your plan, so check with your provider before your first session.

Is your therapy related to a work or disability claim? Please let the team know before you book, so approval can be arranged in advance.

Direct billing is coming soon. In the meantime, you'll receive a receipt after each session to submit to your extended health provider.

Payment is by credit card through Jane, and a card on file is required for all sessions. Harbourside does not accept debit or e-transfer.

Please give at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice, and missed sessions, are charged the full session fee.

Harbourside considers reduced fees case by case. If cost is a concern, reach out to talk it through.

There's no one-size-fits-all approach. Harbourside therapists are integrative, bringing together evidence-informed approaches based on who you are, what you're experiencing and what you need. Your goals guide the work. Your therapist brings the expertise.

No. Many people come in because something just doesn't feel right, or they're going through a hard stretch. You don't need a diagnosis or a label to get support.

It depends on what you're working on and your goals. Some concerns respond well to shorter, structured therapy, while others take more time. Your therapist reviews progress with you regularly so you can decide together what comes next.

When you work with a Harbourside therapist, you have the collective thinking of the whole team behind you. Therapists consult with one another so your care draws on the expertise that makes the most sense for you. Your name and identifying details are never shared.

Yes, with some limits set by law and professional standards. Read Privacy and Confidentiality for details.

If the team isn't the best match for what you need, Harbourside will help you find the right therapist through its professional networks.

Yes. Individual and group supervision is available for registered counsellors, new graduates, students and pre-registration clinicians. Learn about clinical supervision.