The BCACC Code is built on five principles. Here is what they mean in practice at Harbourside.

Respect for the dignity of all persons
Every client is treated with fairness and respect, and has the right to make informed choices about their own care.

Respect for the dignity of all peoples
Therapists honour the cultures, identities, communities and histories clients bring with them, and work to provide care that is safe and inclusive.

Responsible caring
Therapists work within their training and competence, use approaches grounded in evidence, and put client wellbeing at the centre of every decision.

Integrity in relationships
Therapists are honest and clear about fees, policies, limits of confidentiality and what therapy can offer. Professional boundaries are kept so the relationship stays focused on the client.

Responsibility to society
Therapists keep learning, take part in professional consultation and supervision, and contribute to the wider health of their communities.

Ongoing training and consultation

Harbourside therapists take part in regular clinical consultation and continuing education in their areas of practice. Therapists who work with OCD are members of the International OCD Foundation (IOCDF). When a team member consults on a client’s care, no names or identifying details are ever shared, not even within the collective.

If you have a concern

If something about your care doesn’t feel right, you’re encouraged to raise it directly with your therapist or with Harbourside’s clinical director. Most concerns can be talked through and resolved.

If you’d prefer to take a concern outside Harbourside, you can contact the BCACC, which has a formal process for concerns about its members.